TEL:  01480 582682



Artisan Florist English Petal & Herb Ltd.  

Company Number:  11530989


Frequently Asked Questions

How quickly can you deliver flowers?


4:30 pm

We require 3 days to deliver flowers due to the nature of our business and courier times.  For example, if you order on by 5pm on a Monday, flowers would arrive on a Thursday.  Please specify when ordering if you need flowers delivering a on specific date.  If you need flowers within 3 days, please contact us first as we may be able to deliver sooner locally.  

Where do you deliver bouquets & funeral flowers?


10:00 am

We are based close to St Neots and we deliver within a 30 miles radius (approx).  Prices includes delivery.  We are happy to deliver in the areas between Peterborough, Cambridge, Northampton, Bedford, Milton Keynes and Hitchin.  

We are able to deliver funeral flowers in St Neots, Huntingdon, Sandy, Biggleswade, Stotfold & Hitchin. We can deliver flowers direct to funeral directors on the morning of the funeral or to an address in the above area.

Where do you deliver wedding & event flowers?


11:30 am

We provide wedding, event and corporate display flowers across Cambridgeshire, Bedfordshire, Hertfordshire, London, Essex, Norfolk and Northamptonshire.  If you are outside of these areas, please do contact us as we may still be able to support, particularly if you are in a county next to one of those described above.

Do all flowers come from your farm?


11:30 am

Where possible, we use as many flowers from our flower farm as we can.  We are dependent on the English weather, the seeds and bulbs that we grow and the seasons, so not everything may be available at the time we would like them to be!  Where particular flowers are requested, we will purchase them elsewhere if not available or in season.  Our aim is to provide beautiful displays incorporating English flowers grown by ourselves and we will make sure that every bouquet is unique and of appropriate quality and size.

Are your flowers organic?


11:30 am

Our flower farm is not organically certified and we cannot guarantee that the seeds are organic.  We often buy unusual varieties and they are not always available as organic seeds.  However, we do grow all our flowers in an organic way by not using any chemicals whilst growing and using natural (usually hand!) methods of keeping the weeds and pests at bay.  Our focus is on providing a positive benefit to nature and the environment, rather than a negative one.  Reducing the carbon footprint is achievable by reducing 'flower miles' and our flowers make many local bee's & insects very happy!

What is your refund policy?


11:30 am

Our refund policy for bouquets is simple.  If you or the recipient is not happy with the quality of the bouquet we will offer a full refund or replacement.  Please let us know within 24 hours of receipt to receive a refund.

For weddings, funerals and event / display flowers, we have a separate set of T&C's that will be provided  at time of order.

How do you treat flowers?


11:30 am

With care!  We add lots of different fresh flowers that will last for different lengths of time.  Growing locally allows us to include flowers that would not normally last the week or so of transport time to reach a florist from abroad and then allow incorporation into a display.  Our advice is remove anything that starts to wilt to keep the display looking fresh.  

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